Effective Date: 2025

At Moriom Fatema Autos, we are committed to ensuring customer satisfaction. Please review our Returns Policy to understand the conditions and procedures for returning a vehicle or related products.

1. Eligibility for Returns

  • Returns are only applicable for defective or misrepresented vehicles.
  • The return request must be made within seven (3) days of receiving the vehicle.
  • The vehicle must be in its original condition, with no modifications, damages, or excessive mileage beyond the agreed limits.
  • Any documentation, including the purchase invoice and registration documents, must be intact.

2. Non-Returnable Items

  • Vehicles are sold on an “as-is” basis with no warranties or guarantees.
  • Vehicles that have been registered under the customer’s name.
  • Any vehicle that has been modified or altered post-purchase.
  • Fees related to delivery, registration, and processing.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at moriomfatemaautos@gmail.com or call +880 1327-410808 | +973 6633 8901 or submit the contact form from contact page within the eligible return period.
  2. Provide details about the issue and attach any supporting evidence, such as photos or inspection reports.
  3. Await our assessment and approval before proceeding with the return.
  4. If approved, return arrangements will be made based on the vehicle’s condition and location.

4. Refunds & Restocking Fees

  • Approved returns may be eligible for a partial or full refund, depending on the circumstances.
  • A restocking fee of up to 10% of the vehicle price may apply.
  • Refunds will be processed via the original payment method within 10-15 business days.
  • Any deductions for damages, depreciation, or administrative fees will be communicated before processing the refund.

5. Dispute Resolution

  • If you disagree with the return decision, you may request a re-evaluation.
  • Any unresolved disputes will be handled according to the laws of Bangladesh.

6. Contact Information

For further inquiries regarding returns, please contact us:

Moriom Fatema Autos
249-251, Rahim Metal Industries Ltd, Tejgaon I/A, Dhaka-1208, Bangladesh
Email: moriomfatemaautos@gmail.com
Phone: +880 1327-410808 | +973 6633 8901

By purchasing from Moriom Fatema Autos, you acknowledge that you have read and understood our Returns Policy.